Frequently Asked Questions
Product Information
How do I use OceanEssence?
Ingredients
Health Questions
Managing Your Account
Shipping & Delivery
Purchase Options & Ordering
Returns & Refunds
Contact Us
Product Information
What is OceanEssence?
OceanEssence is a algae-based calcium supplement made from something called Red Marine Algae. Our ingredients include Calcium & Magnesium from Aquamin™, Vitamin D, Vitamin C, Vitamin K2, Boron, Manganese, Silica from Bamboo, and copper. These 9 bone-nourishing vitamins and minerals are research-backed, demonstrating efficacy in increasing bone density, enhancing joint health, and promoting digestive balance.
How does OceanEssence work?
OceanEssence works by combining key nutrients essential for bone health. Calcium and magnesium provide the building blocks for bone structure, while vitamin D aids in the absorption of calcium from the digestive tract into the bloodstream. Vitamin C contributes to collagen formation, which is important for bone strength. Vitamin K2 helps regulate calcium metabolism, directing calcium into bones and away from soft tissues. Boron, copper, manganese, and silica from bamboo further support bone density by enhancing bone formation and strength. Together, these nutrients work synergistically to promote bone health and increase bone density over time
What are the ingredients in Ocean Essence?
Calcium & Magnesium (from Aquamin™) along with Vitamin D, Vitamin C, Vitamin K2, Boron, Copper, Manganese, Silica from bamboo.
Can I take it with other medication?
It's important to consult your healthcare provider before taking OceanEssence alongside other medications to ensure there are no potential interactions. Your healthcare provider can provide personalized guidance based on your individual health needs and medication regimen.
What are the benefits?
Improved Bone Density: The blend of calcium, magnesium, vitamin D, and other essential nutrients supports bone strength and density, reducing the risk of osteoporosis and fractures. Enhanced Bone Formation: Ingredients like vitamin K2, boron, copper, and manganese promote bone formation and mineralization, contributing to overall bone health. Optimized Calcium Absorption: Vitamin D facilitates the absorption of calcium from the digestive tract into the bloodstream, ensuring that your body effectively utilizes this essential mineral. Support for Collagen Formation: Vitamin C supports collagen synthesis, which is crucial for maintaining the integrity and flexibility of bones. Overall Bone Health: By providing a comprehensive blend of nutrients necessary for bone health, OceanEssence supports overall skeletal health and function, promoting mobility and wellness.
Is the formula Vegan?
Yes, OceanEssence's formula is vegan-friendly. It does not contain any animal-derived ingredients, making it suitable for individuals following a vegan lifestyle.
Is It FDA approved?
Dietary supplements, including OceanEssence, are regulated differently than prescription drugs by the FDA. While prescription drugs undergo rigorous testing for safety and efficacy before approval, dietary supplements are not subject to the same pre-market approval process. Instead, manufacturers are responsible for ensuring their products are safe and accurately labeled. It's essential to consult with a healthcare professional before starting any new supplement regimen to ensure it's safe and appropriate for you.
How does OceanEssence support bone health?
OceanEssence supports bone health through its scientifically formulated blend that closely mimics the composition of human bone. This specialized formula is designed to optimize the absorption and utilization of essential vitamins and minerals crucial for maintaining strong and healthy bones. By providing these nutrients in a bioavailable form, OceanEssence ensures that the body can effectively incorporate them into bone tissue, supporting overall bone strength and integrity.
How do I use OceanEssence?
How do I take it?
Take 4 Capsules daily (with food), or as directed by your health care professional. Do not exceed 4 capsules per day. Make sure to follow the recommended dosage and incorporate OceanEssence into your daily routine to experience its full benefits. Remember, consistency is key to achieving your bone health goals
Do I need to take it with food?
Taking OceanEssence with food can help enhance its absorption and minimize the risk of potential stomach discomfort. Additionally, incorporating it into your mealtime routine can make it easier to remember to take it consistently, which is important for achieving the desired health benefits.
If I miss a day can I double the amount tomorrow?
No you shouldn't take double the amount if you miss a day. It's important to adhere to the recommended amounts as directed to ensure the safe and effective use of the supplement.
Can I take OceanEssence while pregnant or breastfeeding?
Do not take OceanEssence while pregnant or breastfeeding. While our ingredients are considered safe, pregnancy and breastfeeding can involve unique considerations regarding nutrient needs and potential interactions. It's important to seek personalized guidance from your healthcare provider to ensure the safety and appropriateness of any supplements during this time.
Do I need to take OceanEssence every day, or can I skip days?
Consistency is key when it comes to maximizing the benefits of OceanEssence. It's recommended to take it daily as directed to maintain steady levels of nutrients in your body. Skipping days may disrupt this consistency and could potentially impact the effectiveness of the supplement. However, if you do miss a dose occasionally, simply resume your regular schedule the following day. If you have specific concerns or questions about your usage, it's always best to consult with your healthcare provider for personalized guidance.
Can I split the dosage of OceanEssence throughout the day?
Yes, you can split the dosage of OceanEssence throughout the day if preferred. Some individuals find it more convenient or easier on the stomach to divide the recommended dosage into smaller portions taken at different times. However, it's essential to ensure that you still meet the total daily recommended dosage. Whether you take it all at once or split it throughout the day, consistency in dosage is key for optimal results. If you have any concerns or questions about the best dosing schedule for you, consulting with your healthcare provider is recommended.
Ingredients
What are the ingredients in OceanEssence?
contains a blend of essential nutrients for bone health and overall well-being, including:Calcium & Magnesium From Aquamin™, Vitamin D, Vitamin C, Vitamin K2, Boron, Copper, Manganese and Silica from bamboo.
Is there a shelf life or expiry date?
Yes, our products have a shelf life to ensure you receive the maximum benefits. Each bottle is marked with an expiry date, which is based on stability testing of active ingredients.
Is OceanEssence non GMO?
OceanEssence is non-GMO, meaning none of its ingredients come from genetically modified organisms. This ensures our product is made with natural ingredients, without any genetic modifications
Is there any allergens?
OceanEssence - Total Bone Support is free from common allergens such as gluten, dairy, soy, nuts, and shellfish. This makes it suitable for individuals with various dietary restrictions or sensitivities, providing peace of mind and ensuring a safe and enjoyable experience.
Is there risk of cross contamination?
We adhere to strict manufacturing standards and processes to prevent cross-contamination, including dedicated equipment and thorough cleaning protocols between product batches.
Are the ingredients third part tested?
At Oceanessence, we prioritize quality and transparency, which is why we conduct third-party testing on all our products. This verification process assures our customers that our products are free from heavy metals or contaminants, ensuring their safety and peace of mind. Additionally, third-party testing confirms the accuracy of ingredient potency, guaranteeing that our products deliver the intended benefits effectively.
Is there any artificial colors or flavor's in OceanEssence?
OceanEssence's formula is free from artificial flavors or coloring. We prioritize using natural ingredients to provide a clean and wholesome supplement that builds bone naturally, without unnecessary additives.
Health Questions
Is there side effects?
Our supplements are made from natural ingredients and are generally well tolerated. However, as with any supplement, there can be individual sensitivities. We recommend discussing any supplements with your healthcare provider, especially if you have underlying health conditions.
Is there any dietary restrictions?
OceanEssence does not impose specific dietary restrictions, but individuals with known allergies or sensitivities to any ingredients should avoid taking it. We recommend consulting a healthcare provider before starting any new supplement regimen, particularly if you have dietary restrictions or specific health concerns. Our products are designed to be as inclusive as possible, and detailed information can be found on our product labels and website to ensure they meet your dietary needs.
Is it hard on your stomach?
Our formula includes Aquamin, a natural multi-mineral complex sourced from red algae found in Icelandic waters. Aquamin is known for its digestive balance-enhancing properties, making it gentle on the stomach and well-tolerated by many individuals
Is it safe for pregnant or breast feeding?
Do not take OceanEssence while pregnant or breastfeeding. While our ingredients are considered safe, pregnancy and breastfeeding can involve unique considerations regarding nutrient needs and potential interactions. It's important to seek personalized guidance from your healthcare provider to ensure the safety and appropriateness of any supplements during this time.
Is it safe for athletes?
Yes, OceanEssence is safe for athletes. It contains a blend of essential nutrients that support overall health and well-being, including bone health, which is important for athletes. However, as with any supplement, athletes should ensure that taking OceanEssence complies with any relevant sports organization regulations and consult with their healthcare provider if they have any concerns or specific health conditions.
Managing Your Account
How do I find my account?
After completing checkout, you can easily access your account using our passwordless login feature. Simply visit our website and navigate to the "My Account" section. From there, follow the prompts to log in. We'll send a magic code to the email associated with your order. Enter this code when prompted, and you'll gain instant access to your account without the need for a password. It's a convenient and secure way to manage your account details hassle-free.
Why can't I login to my account?
If you're having trouble logging in to your account, there could be a few reasons why. First, make sure you're entering the correct email address associated with your account. Typos can easily happen, so it's worth double-checking. If you haven't completed your checkout, you'll need to sign up to access your account. Additionally, occasional technical issues or server maintenance may temporarily affect login access. If you're still unable to log in, please don't hesitate to contact us at support@myoceanessence.com for assistance. We're here to help resolve any login issues and ensure you have access to your account.
How do I cancel my subscription?
To cancel your subscription, please follow these steps: Log in to your account on our website. Navigate to the "Subscriptions" section. Find the subscription you wish to cancel and click on it. Scroll down to find the "Cancel Subscription" button. Follow the prompts to confirm your cancellation.
Is there a loyalty program?
Yes, we're excited to offer an exclusive loyalty program for our subscribing customers. With every dollar you spend, you earn points that can be redeemed for free products or discounts on future purchases. It's our way of showing appreciation for your continued support and loyalty.
How do I create an account?
To create an account with us, simply visit our website and navigate to the "My Account" section. You can choose to create an account before making a purchase by entering your email and selecting a password, or you can proceed with placing an order, and we will automatically generate a passwordless login account using the email provided during checkout. This approach ensures that you never have to worry about forgetting passwords while still giving you the option to set a password if you prefer. Once your account is created, you'll have access to your account dashboard where you can manage your details, track orders, and enjoy a personalized shopping experience tailored to your preferences. Whether you're a new customer or returning, creating an account allows you to make the most out of your interactions with us. If you need any assistance or have questions about account creation, feel free to reach out to our customer support team for help.
Can I cancel my subscription at any time?
Absolutely! We understand that circumstances may change, and you might need to adjust or cancel your subscription. Here's how you can do it hassle-free: 1. Access Your Account: Log in to your passwordless account by clicking on "My Account." 2. Verification: For security purposes, we'll send a 4-digit email code to verify your identity. 3. Manage Your Subscription: Once logged in, you'll have full control to cancel your subscription, update your address, change the frequency of deliveries, or make any other necessary adjustments.
How can I unsubscribe from emails?
Unsubscribing from emails is a straightforward process to ensure you receive only the communications you want. Here's a simple guide on how to do it: 1. Find Unsubscribe Link: Scroll to the bottom of the email you wish to unsubscribe from. All our emails will have an "Unsubscribe" or "Manage Preferences" link. 2. Click Unsubscribe Link: Click on the unsubscribe link provided in the email. This link is usually located near the bottom of the email, often in small font size. 3. Confirm Unsubscription: You may be directed to a page where you can confirm your decision to unsubscribe. Follow the prompts to complete the process.
Can customers modify or cancel their subscription at any time, and how is this process managed?
Absolutely! We understand that flexibility is important for our customers. When you make a purchase, we automatically create a "passwordless" account using the email you provided. To manage your subscription, simply go to "My Account" and follow the prompts to access your account dashboard. From there, you can navigate to "My Subscriptions" where you'll find options to modify your address, cancel your subscription, or add new products to your existing subscription. Designed to give you control and convenience over your subscription preferences.
Shipping & Delivery
Where is my order confirmation?
Your order confirmation should be sent to the email address associated with your account shortly after completing your purchase. If you can't find it in your inbox, please check your spam or junk folder, as it may have been filtered there by mistake. If you still can't locate your order confirmation, please reach out to our customer support team at support@myoceanessence.com, and they'll be happy to assist you in ensuring you receive the confirmation you need.
How do I cancel my order?
To cancel your subscription, please follow these steps: Log in to your account on our website. Navigate to the "Subscriptions" section. Find the subscription you wish to cancel and click on it. Scroll down to find the "Cancel Subscription" button. Follow the prompts to confirm your cancellation.
Can I alter my order after purchasing?
Yes, you can make changes to your order within 24 hours of purchase. If you need to cancel or alter your order, please contact us as soon as possible at support@myoceanessence.com, and we'll do our best to accommodate your request.
How long does shipping take?
Shipping times can vary based on your location. Typically, orders are processed within 24-48 hours, and delivery usually takes between 2-5 business days.
How much does shipping cost?
Our standard shipping cost is $4.95. This flat rate applies to most orders within our shipping regions.
What shipping carriers do you use?
We use trusted carriers like USPS and FedEx to ensure fast, reliable and safe delivery of your orders.
Can I ship to a PO box?
Yes, we can ship to PO boxes through USPS.
Will I have to pay customs?
While you shouldn't have to pay customs fees for orders shipped domestically within the US, it's always a good idea to double-check with your local customs office or postal service. Regulations and policies can vary, so confirming whether any additional fees may apply ensures a smooth delivery process. In most cases, orders shipped within the US should not be subject to customs fees.
Can I track my order? - What is the process?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number on our carrier’s website to track your order.
Purchase Options & Ordering
Can I order without making an account?
Absolutely! Ordering without creating an account is the preferred method. Once you've made a purchase, we automatically create an account for you using the email associated with your order. Our passwordless login feature ensures convenient access to your account without the need for creating a separate password. It's a seamless process designed to enhance your shopping experience with us.
What is the difference of subscription vs onetime purchase?
Here's the comparison between a subscription and a one-time purchase at OceanEssence: - One-time purchase: This option allows you to buy the desired amount upfront, whether it's a one-month supply or a year's worth. You have the flexibility to choose the quantity that suits your needs, and we've got you covered. - Subscription: Subscribers receive the convenience of having their product delivered directly to their door once a month. In addition to this convenience, subscribers also enjoy an exclusive 10% discount on every purchase, making it a cost-effective and hassle-free option for regular users.
What payment options do you take?
We accept most major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for your convenience.
What currency is the price in?
All prices listed on our website are in US dollars (USD). Please note that we only ship to addresses within the USA.
Do you charge taxes?
Sales tax is charged according to the shipping address and the local sales tax laws applicable to that location.
Is there discount for first time customers?
Yes, we offer a special discount for first-time customers as a token of appreciation for joining us. You can enjoy 10% off your first purchase using the code NEWCUSTOMER at checkout. It's our way of welcoming you to our community and thanking you for choosing us.
Does OceanEssence have a money-back guarantee? If so what is it?
We proudly offer a 100% money-back guarantee at OceanEssence. If you don't experience an increase in bone density as promised, we'll refund your purchase without any questions asked. This guarantee makes trying OceanEssence virtually risk-free!
Returns & Refunds
Can I cancel my order?
You can cancel your order within 24-48 hours, as this is the time frame we need for processing. To cancel your order, please contact our customer service team as soon as possible with your order details. If your order has not yet been processed, we will be able to cancel it and issue a full refund. If the order has already been processed or shipped, you may need to follow our return policy instead.
What is your return process and policy?
We offer a 180 day return policy on all unopened products. To initiate a return contact support and we’ll get a shipping label sent to you right away.
My order has arrived but its not what I expected. What can I do?
If your order has arrived and it is not what you expected, please contact our customer service team within 90 days of receiving your order. Provide them with your order number and details about the issue. We will work with you to resolve the situation, which may include returning the product for a refund or exchange. Your satisfaction is important to us, and we aim to address any concerns promptly.
How long does my refund take?
Refunds typically take 5-10 business days to process after we have received and approved your return. The exact time frame can vary depending on your bank or payment provider. If you have any concerns or do not see the refund within this period, please contact our customer service team for assistance.
Contact Us
how can I contact customer service?
Need assistance or have a question? Our customer service team is here to help! Whether you prefer reaching out via our contact form on the "Contact Us" page or giving us a call directly, we're dedicated to providing you with the support you need. Your satisfaction is our priority, and we look forward to assisting you every step of the way. Email: support@myoceanessence.com or Phone: 1-(800)-591-0371
What are the hours of operation?
Our customer support team operates on a 24/7 basis throughout the weekdays, ensuring that assistance is readily available to address any questions, concerns, or inquiries you may have.
