Shipping Policy

At OceanEssence, we are committed to providing a seamless shopping experience, including reliable and timely shipping. Below is our shipping policy to help you understand how we handle your orders.

Shipping Carrier

  • Carrier: UPS - Ground

Delivery Time

  • Estimated Delivery Time: 2-5 business days

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Costs

  • Standard Shipping: Shipping costs are calculated at checkout based on the weight of the items and the destination.

Shipping Notifications

  • Order Confirmation: Once your order is placed, you will receive an email confirmation.
  • Shipping Confirmation: When your order is shipped, you will receive a shipping confirmation email with your tracking number.

Tracking Your Order

  • Tracking: You can track your order using the tracking number provided in the shipping confirmation email. Visit the UPS website and enter your tracking number to view the status of your shipment.

Delivery Issues

  • Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team at info@myoceanessence.com for assistance.
  • Incorrect Address: Please ensure that all shipping information is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer.

International Shipping

  • Currently, we only ship within the United States. We are working on expanding our shipping services internationally in the near future.

Return Policy

Contact Us

  • If you have any questions regarding our shipping policy, please contact us at Email: support@myoceanessence.com or Phone: 1-(800)-591-0371